Waj2 Privacy Policy — How Your Information Is Protected

1. Introduction

Waj2 (waj2.net) is a trusted online gaming platform for users in Bangladesh. We understand that when you join us, you share personal information with us — and you have every right to know how that information is handled and protected.

This Privacy Policy applies to all waj2 platform services, websites, and mobile applications. By using waj2, you are considered to have accepted this Privacy Policy.

We follow international data protection standards and are committed to keeping your information secure. This Privacy Policy is written in plain language — no complex legal jargon.

2. Information We Collect

Various types of information are collected when you register and use waj2's services. Full details are provided below:

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data is against waj2's policy.

3. How Your Information Is Used

Waj2 uses your information for the purposes listed below. In every case, your convenience and security are the top priority:

• Account management: Your identity information is used for registration, login verification, and account security.
• Transaction Processing: Your mobile banking details are required to process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve issues and provide effective support.
• Security & Fraud Prevention: Technical information is used to detect and flag suspicious activity.
• Responsible Gaming: Gaming history is analyzed to identify signs of excessive gaming behavior, and support is offered where needed.
• Service Improvement: User experience data is analyzed to continuously improve the platform.
• Promotional Communications: With your consent, we will keep you informed about new offers and promotions.
• Legal obligations: Data required for regulatory compliance is retained as mandated by applicable law.

4. Who Your Information Is Shared With

Waj2 does not sell your personal information to third parties for commercial purposes. However, data may be shared in the limited circumstances described below:

• Payment Processors: Necessary information is shared with mobile banking partners to process deposits and withdrawals. These partners operate under strict confidentiality agreements.
• KYC verification service: Limited information may be shared with a trusted third-party KYC provider to verify your identity.
• Legal authorities: Information may be disclosed to relevant government authorities to comply with applicable laws in Bangladesh or court orders.
• Fraud Investigation: Information may be shared to assist investigations into financial fraud or money laundering.

5. Data Security Measures

Waj2 uses industry-leading technology to keep your data secure. Our security framework operates on multiple layers:

• 256-Bit SSL Encryption: All data exchanged between your browser and our servers takes place over encrypted channels.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and systems designed to defend against cyberattacks.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Regular Security Audits: Independent third-party experts conduct regular security audits of our systems.
• Access controls: waj2 employees can only access the information required to perform their specific role.

Please note that no method of transmission over the internet is 100% secure. waj2 takes every possible precaution, and in the event of any unexpected security breach, you will be notified promptly.

6. Cookie Policy

Waj2 uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required for login sessions and core platform functionality. Disabling these cookies may affect the site's performance.
• Preference Cookies: Remembers your language, theme, and other preferences so you don't have to reconfigure them on your next visit.
• Analytics Cookies: Used to understand which pages are visited most and how users navigate the platform. This data is fully anonymized.
• Security Cookies: Used to detect suspicious login attempts and ensure account security.

7. Your Rights

As a waj2 user, you have several important rights over your own data. We fully respect these rights:

• Right to Access: Contact our support team if you would like to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: After closing your account, you may request deletion of your data, except where retention is required by law.
• Promotional Opt-Out: You can opt out of promotional or advertising messages at any time.

To exercise these rights, contact the waj2 support team. We aim to respond within 30 business days.

8. Data Retention Period

Waj2 does not retain your information longer than necessary. The retention periods for different types of data are outlined below:

• Account information: Retained while your account is active and for up to 5 years after account closure.
• Transaction Records: Financial regulations require retention for up to 7 years.
• KYC documents: Retained for up to 5 years after account closure.
• Gaming History: Retained for up to 3 years for responsible gaming and dispute resolution purposes.
• Log Files: Retained for up to 12 months for security purposes.
• Cookie data: Session cookies are deleted when the browser is closed; preference cookies are stored for up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

9. Third-Party Services

Waj2 works with a number of trusted third-party service providers. These partners operate as an extension of our service and are required to uphold the same privacy standards:

• Mobile Payment Gateway: Mobile Banking, Nagad, and Rocket are linked payment service providers. Only the information necessary to complete transactions is shared.
• Game providers: Developers of the slots, Live Casino, and fish game software on our platform. They have access to gaming data only.
• Cybersecurity Services: Specialist firms dedicated to platform security.

10. Protection of Minors

Waj2 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

If we receive evidence that a person registered while under the age of 18, the account will be immediately closed and all collected data will be deleted in accordance with applicable law.

If you believe a minor in your care is using waj2, please notify our support team immediately.

11. Changes to the Privacy Policy

Waj2 reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• A clear notice will be posted on the platform.
• You will be notified via your registered email or account notifications.
• We will update the "Last Updated" date at the top of this page.

Continued use of waj2 after any changes takes effect constitutes acceptance of the updated Privacy Policy. We recommend checking this page regularly.

12. Contact Us

If you have any questions, concerns, or requests about our Privacy Policy, please get in touch. waj2's dedicated privacy team is always ready to help.

Email contact: [email protected]

We typically respond within 3–5 business days. For urgent matters, include "PRIVACY REQUEST" in the subject line.